Lakeshore Legal Aid - Pro Bono Legal Assistant - Southfield, MI

Organization Overview:

Lakeshore Legal Aid serves low-income people, seniors, and survivors of domestic violence and sexual assault in a holistic manner to address clients’ legal issues and improve our communities. Lakeshore provides free direct legal representation in southeast Michigan and the thumb and client intake, advice, and brief legal services throughout Michigan via our attorney-staffed hotline. Our practice areas include housing, family, consumer, elder, education, and public benefits law.

Position Overview:

Lakeshore Legal Aid is seeking a legal assistant to support attorneys acting as the primary point of contact for private attorneys and others seeking to provide legal services to low-income persons and support the pro bono work of the private attorneys. Legal assistants greet clients on the phone or in-person, provide client screening, intake of new client matters, and obtain detailed information from clients about their case. Legal assistants will treat clients, co-workers, and others with dignity and respect.

General Task Areas:

  • High School Diploma, GED, or its equivalent and at least two years of relevant advanced education, or at least two years of relevant work experience serving legal clients.
  • Demonstrated interest in the area of poverty law and working with low-income individuals. Able to be empathetic, and understand the diverse clients of the poverty community.
  • Ability to deal effectively with all people under difficult circumstances.
  • Dependable transportation for travel to intake sites, hearings, meetings and trainings.
  • Experience or aptitude working with appropriate office technology, including telephone systems, copiers, word processing software, report generation software, internet research, client database systems, etc.
  • Demonstrated ability to plan and organize multiple tasks.
  • Ability to communicate effectively, orally and in writing.
  • Willingness and ability to adapt to changing office demands.
  • Ability to exercise discretion when processing confidential information.
  • Ability to work independently or collaborate with co-workers.


  • Promote and maintain civil and professional relationships with coworkers, clients, members of the judicial system, and members of the public with whom they have contact, treating all with dignity and respect.
  • Answer telephones and provide organization’s information, direct calls to the appropriate person or agency, or take full and accurate messages including doing so for other offices when their support staff are out of the office.
  • Interview clients, record the nature of the legal problem, the client’s anticipated problem resolution, what the client expects the office to do and by when, and present the information to one or more attorneys according to office case acceptance procedures or process files according to partner program referral protocols.
  • Open files and screen clients for eligibility and program priorities.
  • Open client case files and assist in case processing and statistics as required.
  • Under the supervision of an Attorney, obtain more detailed information from clients about their cases, prepare notes or memoranda summarizing cases, prepare documents or correspondence relating to cases, and provide clients with more detailed information (written or oral).
  • Prepare or assist in the preparation of legal pleadings and documents, letters, and other tasks for support. Operation of all office equipment (computers, copier, phone systems, postage meter, etc.), including use of software programs necessary to generate required documents and reports, voicemail, email, text, and access to internet resources.
  • Communicate with partner programs, court, community agencies, and local client groups as appropriate.
  • Perform other work related duties as assigned by the Department Administrator, supervising attorney, a director, CEO, or a CEO designee.


Salary is commensurate with qualifications and includes excellent benefits including medical, dental, vision, life insurance/AD&D, short-term and long-term disability, retirement plan, paid time off and personal time.

To apply, submit your cover letter and resume at our website

** Do not delay. Applications will be accepted until February 14, 2022, or until the position is filled. **

LLA values diversity and is an equal opportunity employer.

Date Posted