| Job Title: Elder Services Advocate | Status: Employee--exempt |
| Department: Legal Services | Salary/Hourly: Salary |
| Reports to: Managing Attorney | Wkly Hrs: 40 hours - Monday through Friday - flexible schedule required at times |
Position Overview:
With established check-ins and supervision, the Elder Law Advocate works collaboratively as part of a two-person team responsible for the day to day running of the office’s Senior Law Services. They ensure that LSEM clients receive uniform, high quality advocacy through the execution of services in a variety of locations including senior centers, personal residence, nursing homes, etc. In addition, this position will maintain and cultivate organizational relationships as well as coordinate education and outreach to the professional community to allow LSEM to increase visibility, leverage resources, deepen our impact, and enhance services to clients in need of legal assistance. Must be efficient and comfortable being a member of a team working on a wide range of tasks, special initiatives, and projects. The ideal candidate is resourceful and organized. Independent judgment is required to plan, prioritize and organize diversified workload.
Primary Objectives:
- Provide superior internal and external customer service
- Maintain effective and efficient Elder Law operations
- Maintain presence and engagement in elder community and senior services organizations
- Increase Elder Law education and outreach efforts and impact
Principal Duties and Responsibilities (Essential Functions):
- Communicates with clients via mail, email and telephone to set up appointments, discusses draft documents and changes to documents, and answer general client
- Draft documents and revise draft documents, run final documents for
- Meet with the client to review the final documents and field any questions they may have. The location may vary based on the
- Use and regularly update the CMS system to track case activity and to document work completed and work to be
- Maintain electronic and paper file on each
- Attend all appropriate internal and external meetings as directed by Supervisor and/or Executive
- Make presentations on Legal Services to a wide variety of Community Services Organizations’ staff and
- Serve as organizational representative on a variety of coalitions, committees and task forces related to Elder
- Keep track of and post all billable and non-billable work in CMS program and submit timekeeping report in a timely
- Proactively anticipates and resolves issues
- Makes recommendations to improve processes that will increase the service quality and efficiency and responsiveness to
- Performs other duties as assigned for the effective operation of the service
Supervision Received:
Supervision is provided by the Managing Attorney; position requires ability to perform with minimal supervision.
Supervision Exercised:
No direct reports.
Travel:
Reasonable amount of travel and would be primarily local during the business day.
Qualifications & Skills:
Education:
- Advanced certification education required
- Relevant experience in lieu of legal degree considered
Experience:
- One (1) to two (2) years of experience in legal or advanced administrative environment
- Previous work experience with legal non-profits preferred
The position need not be filled by an attorney. The Elder Law Advocate must be familiar with the practice of law, interviewing clients, and how the local courts operate.
Skills:
- Knowledge of Elder Law
- Innovative and solution-oriented problem resolution
- Ability to work with a wide range of clients and colleagues
- Ability to work both independently and as part of a team
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to multitask
- Attention to detail
Apply By:
Send a cover letter and resume to humanresources@lsem-mi.org.